Refunds & Cancellation Policies
Thanks for shopping at Flobey. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
We at Flobey commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Flobey is not liable for damages that are caused to the items during transit or transportation.
- We follow certain policies to ensure transparency, efficiency and quality customer care:
- We DO NOT allow returns on sold products – online or in retail outlets.
- We DO NOT accept returned goods, as we believe that customers should get the best quality products. Refunds are NOT given for any purchases made – be they online or in retail store.
- We DO NOT encourage exchanges of our products.
- We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.
- We DO NOT support Exchanges or Returns.
- If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1- 2 days to process before dispatch.
- Orders already in shipping cannot be returned, canceled or refunded. If you face any issues, please contact our Support Team immediately.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Flobey may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Flobey reserves the right to change quantities available for purchase at any time, even after you place an order.
Furthermore, there may be occasions when Flobey confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Flobey will cancel the order and refund your purchase price in full.
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here.
Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product, contact us via Email: [email protected]